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3+ years of experience in technical writing or relevant experience
● Excellent proofreading skills
● Excellent communication and interpersonal skills
● Understanding of machine learning and AI applications in knowledge management
● Expertise in knowledge management and content strategy
● Knowledge of information architecture
Highly developed organizational and time-management skills to assess and prioritize tasks
● Ability to work autonomously in a fast-paced environment
● Resourceful, detail oriented, and comfortable with ambiguity
● Knowledge of SEO strategy
● Proven ability to work in a multicultural, multilingual global organization
● Experience of customer support operations and agent-facing knowledge is an advantage
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