Hiring for Customer Support Executive in Bengaluru - For a Client of TeamLease Digital - 25 Feb 26

Role Objective:

A Customer Support Executive handles inbound calls / handles chats / replies to

emails. The responsibility is to respond to incoming calls from the customers to

address their queries / concerns, troubleshoot problems, provide information, and

handle complaints regarding the organization’s products or services.

Roles & Responsibilities:

 Should be able to resolve customer queries & handle grievances to preserve

the company’s reputation

 Build sustainable relationships and trust with customer through open and

interactive communication

 Provide accurate, valid and complete information by using the right

methods/tools

 Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution

 Take the extra mile to engage customers & take initiatives in the team

 Making sure the job is completed within the defined SLA / TAT time

 Should be focused to achieve 100% customer satisfaction and zero client or

customer escalations

 Informs customers by explaining procedures; answering questions; providing

information

 Maintains and improves quality results by adhering to standards and

guidelines, recommending improved procedures

 Escalate appropriate issues and follow-up till closure

 Keep records of customer interactions, process customer accounts and file

documents

Skills & Experience

 0-11 months of experience in customer support (voice and non-voice)

 Excellent communication and interpersonal skills

 International calling experience is preferred

 Proficient with computers and other productivity suites

 Should have strong analytical & convincing skills

 Ability to apply the training knowledge in real world situations

 Flexible to work in shifts

 Good typing skills

Good at multitasking – Handling voice / non-voice activities together