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Handle inbound customer calls, emails, and chat queries professionally and efficiently.
Resolve customer issues related to orders, deliveries, payments, product details, etc.
Maintain a high level of customer satisfaction through quality service.
Identify customer needs and offer suitable product recommendations for cross-selling.
Maintain accurate records of customer interactions in the CRM system.
Work closely with internal teams to ensure timely issue resolution.
Adhere to process guidelines, quality standards, and daily productivity targets.
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