Hiring for Desktop Support Engineer in Belagavi - HCL Technologies Ltd - 14 Nov 25

Handled escalated desktop and network issues with expert troubleshooting.

 Coordinated with L2 and vendor teams for hardware replacement and

configuration.

 Installed and configured Windows 10, 11, and Windows Server 2019.

 Supported VPN client configuration and remote users.

 Managed Active Directory, DNS, DHCP, and group policies.

 Configured Outlook (IMAP/POP), MS Office 365 (Teams, OneDrive).

 Provided MacBook setup and software installation, including static IP configuration.

 Maintained IT asset inventory and managed high-priority incidents.

 Deployed WDS, software, and supported ADS setup.

 Configured laptops and desktops for new users and performed data backups.

 Provided desktop and infrastructure support including OS installation and patching.

 Handled network connectivity issues and IT support ticketing via ServiceNow.