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Responsible for installation of Airtel Broadband connection at residential & commercial complex
Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband / DTH & surveillance customers in the defined area
Ensure timely installation along with Quality workmanship
Ensure full satisfaction of customers in terms of installation of Airtel Broadband Connection
Adher to Standard operating procedure (SOP) & Processes laid down by Airtel
Repond immediately for Installation request generated by Sales team & ensure
Ensure the productivity as per the defined criteria & ensure delivery of KPI as per defined targets
Maintain desired /defined ettiquettes at the time of visit to customer premises
Identify improvement areas & devises corrective measures
Contionously devise ways to improve customer experience
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