Hiring for HR Service Delivery Associate in India - For a Client of TeamLease Digital - 31 Jul 26

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive

consulting and industry experience, helping our clients solve complex business issues

from strategy to execution. Specific responsibilities include:

 Provide L2/L3 support for UKG HRSD modules (case management,

knowledge base, employee service portal)

 Manage and resolve HR cases, service requests, and escalations in line with

defined SLAs

 Configure and maintain HR forms, workflows, and approval processes

 Create, update, and govern knowledge articles to improve self-service and

case deflection

 Monitor and improve HR service delivery metrics (case volumes, resolution

time, backlog)

 Ensure data accuracy, audit readiness, and compliance (PII/PHI handling)

 Collaborate with HR, payroll, and IT teams to streamline end-to-end HR

processes

 Support integration touchpoints with HRIS and downstream systems

 Participate in transition, knowledge transfer, and documentation uplift from

incumbent vendor

 Identify opportunities for automation, standardization, and continuous

improvement

Skills and Experience

 4–8+ years of experience in HR Service Delivery / HR Operations / HRIS

support

 Hands-on experience with UKG HR Service Delivery (or similar platforms like

ServiceNow HRSD)

 Strong understanding of:

o HR case management and shared services model

o Knowledge management and content governance

o HR workflows, forms, and process automation

 Experience working in ticketing tools and SLA-driven environments

 Familiarity with HR data privacy, security, and compliance (PII/PHI)

 Strong analytical, problem-solving, and stakeholder communication skills