Hiring for Services Operations Trainee in India - A Client of TeamLease Skills University - 13 Aug 20

Dear Candidates,

We have opening for a Leading Water Purifier Company based out at Lal Tapper Dehradun. Our client is looking for Candidates with ITI any Trade & 12th pass out.

The Selected Candidate will be deployed as a NEEM Trainee. through TeamLease Skills University and will get Stipend of Rs.8500 Per Month.(In hand). They will covered Under necessary Insurance policy.

Job Role in little detail

JOB TITLE: BPST - Service 

DIVISION: Service Operations

REPORTS TO: BP and GL

ESSENTIAL JOB FUNCTIONS

• Maintaining 6 Calls Per Day Productivity
• 85% Attendance to be maintained per month 
• Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
• Documentation of all activities on field as per company process 
• To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
• Renew Annual Maintenance Contract from In Warranty & In Contract customer 30 days prior to end date of Warranty/ Contract
• Follow up with customer who have not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken 
• Update customer feedback in mobile app. or in SRAF / History card as the case applicable 
• Update customer contact details like mobile ,Email IDs and validate existing mobile number on every transaction with customer
• To Sell Attachments (for better performance of the unit)like Pump Attachment, Pressure Reducing Valve, Iron Remover, Ironil, Miracle (Heavy Metal remover) etc
• To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
• Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
• Drop door lock card at the door in case if customer is not at home during any visit 

Interest Person Share your updated Resume gaurav.mittal@teamlease.com

Regards

Gaurav Mittal

8860001174